ADVOCATE

ENRICH YOUR CUSTOMER SERVICE SKILLS

Advocate

enRich Your Customer Experience

Because You Want Raving Fans who are ADVOCATES for your products and services – and spend repeat $$$$$ with you. The ADVOCATE program can be delivered as a face to face course or a 3-month online coaching program for any front-facing staff responsible for serving customers in a way that guarantees repeat buying and sky-rockets customer satisfaction. Is this you? You:

  • Are a team leader or manager who wants to consistent uniform approach to how the team serves customers
  • Want your team to have the same attitude and do the same behaviours you, but sometimes get frustrated with their lack of motivation
  • Need the team to lift their capabilities in communication and listening skills

Quite frankly, the lack of a uniform set of customer service skills, processes and systems are creating uncertainty in the minds of your customers and costing you repeat business. The good news is: it’s not too late. Change is always possible and it starts right here and now. ADVOCATE exposes you to a more customer friendly sales ethos and reveals why the best sales people never sell—and why their customers are chasing them instead. You’ll discover a proven, structured 6-step process that will meet your sales goals with ease and improve your conversion ratio.

What’s Included:

  • Know how to handle common objections gracefully, with ease, and avoid the “rabit in the headlight” syndrome.
  • Have the confidence and street smarts to deal with difficult customers, turning challenging phone call into a ‘relationship strengthening’ experience.
  • Discover a formula for exceeding customers expectations.
  • Apply a simple 3-step tactic to take the heat out of customer complaint calls and leave them feeling satisfied.

I WANT TO KNOW MORE…

“enRich actually targeted the dynamic day to day tools & skills that helped our people enhance the customer experience, and deliver real results improvement.”

Steve McInerney – Western Operations Manager

Overview of Advocate

Online Advocate Coaching Program

What’s inside the online ADVOCATE Coaching Program?

You get:

  • 12 x Weekly Profit-Boosting Modules for the team to participate in
  • 1 x 60-Minute 1:1 Coaching Call with your coach designed to custom Tailored Success Tools to Your business to Help You Supercharge Your Profits
  • 3 x Coaching Q & A webinars with other professionals doing the program (imagine tapping into this resource!)
  • Custom Tailored Success Tools to Your Industry / Business to Help You Excel with Your Customers.

Make the ADVOCATE Customer Service skills and tools work for you—not against you!

In just 3 months ADVOCATE will change the experience the customer enjoys. Your time is too precious to worry about missing customer service standards and having to deal with the fall out. Instead of stressing about sales conversations and worrying about coming across as salesy you can look forward to:

  • Amplified customer service satisfaction survey results.
  • Improved results and repeat sales through leveraging our proven customer care system
  • Proven tools, techniques and systems that will enhance the customer experience.
  • Better conversions which lead to more customers and higher profits.
  • Less stress and worry because you’re ahead of the game and don’t need to solve problems and deal with customer complaints when they are escalated.

I WANT TO KNOW MORE...

Corporate Training & Development and Online Courses

enRich has over two decades experience in delivering training programs and on-going coaching programs across 29 countries in the areas of sales-force effectivenesssales training, culture transformation, change management, managing disruption, consultative selling skills, high performing teams and negotiation skills.